Refund & Return Policy
Last Updated on 18 December 2025
We want you to be happy with your purchase. Please read the following policy carefully before placing an order.
Returns
Items purchased from the Whistling Bridge online shop may be returned within 7 days of delivery, provided they are:
- Unused and in their original condition
- In original packaging
- Accompanied by proof of purchase
Certain items are non-returnable, including:
- Perishable goods
- Custom-made or personalised items (including cakes)
- Sale items
Refunds
Once a return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to the original method of payment within 5–10 business days.
Shipping costs are non-refundable unless the item is faulty or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and your order details. We will arrange a replacement or refund where applicable.
Cancellations
Orders may be cancelled before dispatch. Once an order has been shipped, it will fall under the returns process above.
Accommodation & Activity Bookings
Refunds for accommodation or activity bookings are subject to the specific cancellation terms provided at the time of booking.
Contact Us
For any refund or return enquiries, please contact us at:
Email: orders@whistlingbridge.co.za
Phone: 076 104 9178